Terms of service

1. Payment and Ordering

1.1 Submitting information to place an order

The customer is responsible to provide accurate and required information when submitting an order, including complete name, shipping and billing address, telephone number and/or valid email address, and valid payment method. Burnt Up is not responsible for mis-delivery of the customer's order due to incorrect information supplied by the customer. 

1.2 Order changes

It is not possible to change an order once it has been placed. The only exception is the delivery address, which can be changed if your order has not yet been shipped. To change the address for an unshipped order, please contact Burnt Up through website chat box. 

1.3 Color matching

You acknowledge and understand that colors may vary slightly in person than from your computer or mobile screen. Burnt Up is not responsible for this variation issue. No guarantee is made that any image as seen online will necessarily match exactly the colors on the final product. 

2. Delivery

2.1 Shipping cost

Hat shipping is a flat shipping rate. All other items shipping cost is calculated at checkout and is determined by the weight of the order and your delivery location. Shipping cost includes packing materials, handling and insurance. Customer is liable for any additional shipping charges due to incorrect address details given when submitting your order. 

All orders are shipped from East Peoria, Illinois

2.2  Tracking

All orders are shipped via USPS with tracking unless otherwise agreed between Burnt Up and the customer to ship order with tracking via a different mail courier. 

2.3 Delivery

USA customers 3-7 business days delivery

*These are only estimates for delivery times

2.4 Lost packages

Burnt Up has no control over and is not responsible for how the postal service handles or delivers your order. Burnt Up is not responsible for lost or stolen packages. The customer is responsible to open an investigation with their postal authority. 

2.5 Damages

If your order shows signs of damage upon delivery due to handling from the postal service it is your responsibility to:

1. for all items- report and submit to burntupart@gmail.com your order number and photographic proof of the damage for us to review to determine refund and return eligibility as well as re-shipment of new product. 
Hats are non refundable and non returnable for sanitary reasons. Send photographic proof of damage to email above to be reviewed to determine replacement of new hat.

3. Returns and Refunds

3.1 Final sale

All sales are final. Contact Burnt Up through website chat box or burntupart@gmail.com to initiate a refund, return and/or replacement of your order. 

3.2 Return shipping

The customer is responsible for the cost of the shipping to return an order that is eligible for return, refund and/or replacement. Once your order is received by Burnt Up with no damages upon inspection if returning the item(s) in new condition, you will receive a full refund or replacement if that was initially agreed upon before shipping the order back to Burnt Up.

4. Product Care

4.1  Damages

Burnt Up is not responsible for damages to items and artwork caused by the customers mishandling. No refunds, returns, or replacements are available to items and artwork that are damaged due to the customers mishandling. This includes and is not limited to damaging an item or artwork due to...

* dropping or scratching the item or artwork

* spilling food or liquid onto the item or artwork

* fingerprint marks on the artwork

* fading of the artwork due to prolonged UV exposure

* or the item or artwork being stolen or lost under your ownership