Refund policy

Returns and Refunds

*Final Sale

All sales are final

 Due to the custom nature of our hats, all purchases are nonreturnable and nonrefundable.

PLEASE note because of various sanitary concerns, hats are NOT returnable or exchangeable.

If for any reason you have an issue with your order please contact Burnt Up through the website chat box or at burntupart@gmail.com

CUSTOM ORDERS

All personalized orders must be paid in full before Burnt Up will start your order. For all other orders there will be a 48 hour hold for payment to be received after being notified that your order is finished. Non payment will result in the order to be forfeited and moved into available inventory. 

All finished orders will be presented with finished photos. Once your order is finished and invoice has been paid, Burnt Up will ship your order out within 24 hours. You will then be able to track your order through email.